Richmond, VA Loves Kohmar Air Duct Cleaning
Overall Rating / 258 Total 1st-Party Reviews
Kohmar Air Duct Cleaning LLC.
Brian and Damion are very professional, knowledgeable, trustworthy and friendly. They provided several options for our duct problem and explained each one thoroughly and in a way that was easy to understand. The solution they recommended did not require us to use their services, which speaks highly of their integrity!We would not hesitate to contact them again if services were needed and would highly recommend.
Damion and Brian have provided not only extraordinary and outstanding customer service, but support for a difficult situation dealing with a bad HVAC contractor. In February, my sister's home underwent a complete mold remediation. Towards the end, I hired Bradley Mechanical, whose staff claimed to know how to clean ducts for mold remediation projects. Three weeks later, friends visiting my sister noted unusually thick layers of dust in the house. They tested the dust and found it to be contaminated with extremely high levels of mold.Damion with Kohmar came to inspect the ducts and immediately saw the problem. The basement ducts had no openings to indicate that they had been cleaned. Damion and Brian performed a video inspection and found piles of dirt and dust in the basement ductwork. Bradley had not cleaned them at all. Damion and Brian were both horrified that Bradley would do this. The dust in the ductwork laden with mold particles had recontaminated the entire house and ruined the entire mold remediation project.Kohmar cleaned the ducts and HVAC equipment and encapsulated the vents. They did a beautiful job. Damion and Brian really went above and beyond to help. Damion even collected a baggie of the dust at my request to send to the lab to test for mold. I am trying to convince Bradley to compensate me for the cost of the ruined remediation project based on their failure to clean the ducts. Damion and Brian have offered their support and have collected all the evidence so far. I very grateful to them for all that they have done. They're the best!
Damion with Kohmar Air Duct Cleaning came to my sister’s home on May 13, 2019, to inspect the system and offer an estimate for duct cleaning. Less than three months prior, Bradley Mechanical had cleaned the ducts after a complete mold remediation of the home, but there were unusually high dust and mold levels in the weeks following. This was very odd because the home had been completely clean and dust free upon completion of the remediation. Damion, certified by the NADCA (National Air Duct Cleaning Association), immediately saw something wrong. There were no holes in the basement duct work where Bradley’s crew could have inserted their vacuum. Damion said that a number of holes should have been drilled for a system that size. He suggested a video inspection, where a camera is run down into the ducts to record their condition. Despite a very tight schedule, Damion was able to fit the video inspection in on May 23. Brian Kohring, the owner, also came along. The results of the inspection were astonishing. The photos showed that the basement duct work had not been cleaned at all. Damion and Brian kept in touch with me via cell phone calls, texts and photos that afternoon and throughout the evening. They were at the same time kind and supportive with me and appalled with Bradley Mechanical. Damion has been immensely helpful and empathetic throughout the entire process. I can’t speak highly enough of Damion and Kohmar. If I had investigated duct cleaning as thoroughly as I read up on mold remediation before hiring a contractor, I would have recognized the value of the NADCA certification and hired Kohmar instead.
Update: After the initial hiccup in the service, I received a call from co-owner of the business who was apologetic and sent the crew to fix the dryer vent issue the same day. The crew was very friendly and clean the dryer vent very thoroughly. The job was quite difficult since the outside opening of the duct was quite up high but they were able to clean it thoroughly this time. They refunded the initial service charges. Excelled customer service and i would highly recommend them. Not often do you see such good customer service.
Update: After the initial hiccup in the service, I received a call from co-owner of the business who was apologetic and sent the crew to fix the dryer vent issue the same day. The crew was very friendly and clean the dryer vent very thoroughly. The job was quite difficult since the outside opening of the duct was quite up high, but they were able to clean it thoroughly this time. They refunded the initial service charges. Excelled customer service and i would highly recommend them. Not often do you see such good customer service.
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